Refund Policy

  • All orders are non-returnable and non-refundable.
  • If any discrepancy (quantity or content) found upon receiving, please contact us (25452525) and report to the transporter immediately, otherwise the transaction will be considered as completed and no refund or exchange can be arranged.
  • BUTCHER.HK will reward customers with special credit into their account for next purchase (If refund cause by quantity or content).
  • BUTCHER.HK reserves the right for any product return from customers.

To cancel an order

We start processing your order once we have received payment. It may be possible to cancel an order during the process, but once it moves to the shipping process, it cannot be canceled.

To cancel your order during processing:

  • Call us at 2545 2525 during working hour, Monday to Friday 09:00 – 16:00 Saturday 09:00 – 12:00.