FAQs

You have to register before placing any orders. However, you can still browse products and register anytime you like. Registration is free of charge and there is no obligation to shop after you have registered.

All products will be sold in full carton due to our nature of business as a B2B meat distributor. If you wish to purchase individual packs, please kindly visit your nearby retail outlets such as Great Food Hall, Marketplace by Jasons, Wellcome, ParknShop, YATA, AEON, SOGO, City Super, UNY, etc.

Product availability should be confirmed during the checkout process. If any of your chosen products are found to be out of stock after your order has been confirmed, we will contact you directly regarding delivery arrangements.

Yes, there is a $80 delivery charge on orders below $480. For orders over $480, delivery is free of charge. For more information please refer to our delivery terms and conditions.

You may pay by Paypal or by credit card. For credit card purchases, Visa, Mastercard and American Express, Discover, and Maestro cards are available for use.

Indeed you can request specific date for delivery subject to our delivery schedule. However, we cannot guarantee delivering exactly according to the requested time on the day.

You may check your order status and details of your previous orders by clicking on the ‘My Accounts’ button located on the top of the page.

Upon receiving unsatisfactory products, please contact our office (Tel: 2545 2525) or report to the transporter immediately, otherwise the transaction will be considered as completed and no refund or exchange can be arranged. Butcher.hk will credit the according amount into your Butcher.hk account if products have been found to be in discrepancy in terms of quality, quantity or content. Please refer to our returns and refunds policy.

For more information about our company and brands, please visit our official website butcher.hk